This agreement is formed between Redbridge Finance Limited a Company registered in England & Wales with Company Number 10625599 which has a Registered Office at Highfield, Crossing Lane, Claydon, OX17 1EX. (Redbridge, Us, We, Our).
Redbridge Finance is a Claims Management Company that is Authorised and Regulated by the Financial Conduct Authority. Firm Reference Number: 836097.
Redbridge Finance Limited is registered with the Information Commissioners Office for Data Protection purposes with registration number ZA533663
When signed this Terms of Business form a contractual agreement between the parties detailed in Section 1 whereby:
Redbridge will represent you in making a claim against the lender(s) who have previously provided you with loans or other forms of credit that you believe may have been granted irresponsibly.
You will remunerate Redbridge for providing this service, on a No Win – No Fee basis as detailed in Section 8 of this agreement.
3. Pre Contractual Information
Before signing this Terms of Business you should read Our ‘Pre Contractual Information’ document. This provides useful information including the process that will be followed, the obligations on you, and other information that will help you determine whether this agreement is suitable for your needs. A copy of this information can be viewed by visiting Pre Contract Link at any time, or you can request that this document is emailed to you.
4. Making Your Claim
When you instruct and authorise us to make a claim on your behalf you agree to Redbridge Finance Limited contacting the 3rd parties that We need to in order to make and manage that claim. You agree to Redbridge Finance Limited sharing with them the information you have provided to Redbridge Finance Limited and also collecting and processing the information we receive from them.
During the process, we will need to make decisions on the best way to proceed and you give your authority for Redbridge Finance Limited to use our skill and judgement to make such decisions on Your behalf.
5. Additional Credit
Unless you have specifically provided details of agreements that You DO NOT want Us to make a claim on, if during the course of a claim, the lender reveals other credit that you have taken with them, We may, at our discretion, extend the claim to cover these. In such circumstances, these loans will be covered by this agreement and the respective success fees will be payable.
6. Your Obligations
7. Our Obligations
8. Payment – No Win No Fee
All claims are undertaken on a No Win – No Fee (NWNF) basis.
Illustration of Fees:
From 1st March 2022 fees charged by Redbridge Finance will be capped as per the table below. Further examples are shown below the table.
The figures quoted are only calculated on actual money sent to you. If you get a balance reduction, we do not charge any fees on the balance reduction element, just on money sent to you by the lender.
Redress awarded for a claim (£)
The maximum percentage rate of charge
The maximum total charge (£)
30% plus vat
£1,500 - £9,999
28% plus vat
25% plus vat
20% plus vat
£50,000 or above
15% plus vat
These are some examples:
Compensation amount £1,000. Our Fee £300 + VAT (£360 inc VAT). You get £640
Compensation amount £1,499. Our Fee £350 + VAT (£420 inc VAT). You get £1,079
Compensation amount £5,000. Our Fee £1,400 + VAT (£1,680 inc VAT). You get £3,320
Compensation amount £9,999. Our Fee £2,083.33 + VAT (£2,500 inc VAT). You get £7,499
Compensation amount £15,000. Our Fee £3,750 + VAT (£4,500 inc VAT). You get £10,500
Compensation amount £24,999. Our Fee £4,166.67 + VAT (£5,000 inc VAT). You get £19,999
Compensation amount £30,000. Our Fee £6,000 + VAT (£7,200 inc VAT). You get £22,800
Compensation amount £49,999. Our Fee £6,250 + VAT (£7,500 inc VAT). You get £42,499
Compensation amount £50,000. Our Fee £7,500 + VAT (£9,000 inc VAT). You get £41,000
Where You refuse to accept a compensation offer You will still be liable for our fees including if the case is referred to the Financial Ombudsman Service (FOS) for their arbitration. If an offer is rejected by You after the FOS have reviewed the case you will still be liable for rur success fee.
You must notify Redbridge Finance Limited within 5 days of knowing that payment is going to be made directly to your account. We will provide You with an invoice which must be paid within 5 days of receipt of payment from the lender. If an invoice remains unpaid after 5 days an arrears fee of £20.00 per month will be payable.
If we are made aware or suspect, that a final response to a complaint has been issued, and the lender refuses to send us a copy, we will ask you to supply this in accordance with clause 6h of this agreement. If you refuse to do this we will assume that an offer of redress has been made. As we will not know the value of the redress offered we will not be able to calculate our fees. In these cases, we will calculate our fees based on the average of all offers received from that lender over the preceding 12 months. An invoice will be raised and will become payable within 5 days. If you subsequently send us a copy of the final response received from the lender we will recalculate our fees based on the actual redress offered. An admin fee of £100 plus vat will be charged in this situation.
9. Debt Collection Fees
Where our fees remain unpaid, we reserve the right to charge Debt Collection Fees as follows: Arrears Fees £20 per month, Legal Fees (uncapped), Court Fees £500, Warrant Fees £77, High Court Writ £66, Attachment of Earnings £110, Track and Trace Fees £171 and any other fees incurred.
Your right to cancel.
You have the right to cancel your contract before an offer is made by the lender without giving any reason. However, if you cancel after two weeks without providing an acceptable reason we will charge for time spent on your case. If you cancel after the case has been submitted to the FOS, and no further input is required from you, you will still have to pay our fees calculated on any award recommended by the FOS.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the Cancellation Form, but this is not obligatory.
Cancellations after an offer is made.
If you cancel after an offer of compensation has been made our success fee as detailed in Section 8 of this agreement will be payable.
The notice of cancellation must be sent by post or emailed to email@example.com
11. Breaching this Agreement
If you breach any clause in this agreement the following will apply:
You have the right to complain about our service at any time. If You are still unhappy after Redbridge Finance Limited have responded You have the right to refer the complaint to the Claims Management Ombudsman. Full details of Our Internal Complaint Procedure can be found at http://www.redbridgefinance.co.uk/complaints-procedure. If You would like a copy sending to You please contact Us and We will arrange this.
13. Limitations of Liability
We shall not be liable for any costs or losses caused to You as a result of:
Before you sign this agreement you must read the terms carefully. You must also read our Pre Contractual Information document. If there is anything that you do not understand in either document you must ask us for additional information or clarification before you sign this agreement.
I confirm that I have given Redbridge Finance Limited all documentation, including that in electronic form, that I know about which is relevant to the claim.
Signed ________ ________ Date ________